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About INFO2020 Conference

The Ombudsman for Financial Services (OFS) and the Securities Industry Dispute Resolution Center (SIDREC) are honoured to jointly host the INFO2020 on 27-30 September 2020 at the Grand Hyatt Kuala Lumpur in the heart of Malaysia’s bustling capital city’s central business district (CBD).

Following the gallant efforts of previous INFO Conference hosts, we aim to continue the momentum of this grand tradition with a conference programme which will further contribute to the sharing of knowledge, information and experience within the INFO community. We have put together a distinguished line-up of speakers and panellists to share their experiences, while at the same time providing updates and the latest best practices from around the globe with us — all of which were designed to enhance our professional endeavour — alternative dispute resolution (ADR).

It is our hope that both long standing, experienced members and newcomers alike will have the opportunity to provide new ideas and broader perspectives on important matters that we all have in common in our work.

Social Programme Schedule

Pre-Conference Tour

Sunday, 27 September 2020
All tour participants will be picked up from the lobby of the Grand Hyatt Kuala Lumpur by coach at 9:00AM sharp for a half-day tour of the city of Kuala Lumpur…

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Welcome Reception

Sunday, 27 September 2020
The INFO2020 Welcome Reception will take place at the Grand Hyatt Kuala Lumpur’s Sky Lounge located on the 39th floor of the hotel which offers a breathtaking…

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Gala Dinner

Monday, 28 September 2020
The INFO2020 Gala Dinner will be held in the banquet hall located in the Kuala Lumpur Convention Centre, a premise adjacent to the Grand Hyatt Kuala Lumpur…

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Full Schedule

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Early Bird Member

€1,000 Available till 31 May 2020

Early Bird Non-Member

€1,250 Available till 31 May 2020

Early Bird Member - Group

€950 Available till 31 May 2020

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